De-escalating Potentially Violent Situations – June 20
For those who work in an environment where there is potential for violence, it is important to
develop the skills needed to defuse dangerous situations. This workshop is designed to teach
people to de-escalate potentially violent situations through assertiveness and interpersonal
communication. The training will explore how anger and violence interplay, including
opportunities for self-assessment of personal communication styles.
Participants will develop a clear understanding of how to assess the potential for violence and respond with a diverse set of interpersonal tools and strategies designed to defuse potentially violent situations.
Note: Refunds must be requested in writing a minimum of 14 days prior to the first date of the session.
Cost - $60
Instructor - Shelly Qualtieri (CSTI Trainer)